Client Services > Impact

 

Strong performance over time yields compounded gains for the federal government.

 

2021 scale

$61.2 Bil

Benefits Paid

185.8 Mil

Claims Processed

1.1 Mil

Inquiries Answered

12.9 Mil

Beneficiaries Served

 

Medicare Website Enhancement

In April 2021, Palmetto GBA launched updated and revamped contract websites utilizing a new content management system. The new system makes it easier and more efficient for staff to update the site, as well as adds new features to improve our customers’ experience. In addition to the site upgrades, a new website was created to help providers new to the Medicare program easily enroll. The “New to Medicare” site’s easy-to-follow, step-by-step instructions guide providers through the process and has received positive feedback.

 
Fee-for-Service Contracts

Jurisdiction M A/B MAC

**Portions of the jurisdiction served since 1967 under predecessor contracts
*Calendar year ended December 31, 2021


Jurisdiction M Home Health & Hospice

**Portions of the jurisdiction served since 1967 under predecessor contracts
*Calendar year ended December 31, 2021


Jurisdiction J A/B MAC


Competitive Bidding Implementation Contractor


Railroad Retirement Board SMAC

*Including predecessor contracts


Pricing, Data Analysis & Coding

National Supplier Clearinghouse MAC