Client Services > Impact
Strong performance over time yields compounded gains for the federal government.
2021 scale
$61.2 Bil
Benefits Paid
185.8 Mil
Claims Processed
1.1 Mil
Inquiries Answered
12.9 Mil
Beneficiaries Served
Medicare Website Enhancement
In April 2021, Palmetto GBA launched updated and revamped contract websites utilizing a new content management system. The new system makes it easier and more efficient for staff to update the site, as well as adds new features to improve our customers’ experience. In addition to the site upgrades, a new website was created to help providers new to the Medicare program easily enroll. The “New to Medicare” site’s easy-to-follow, step-by-step instructions guide providers through the process and has received positive feedback.
Fee-for-Service Contracts
Jurisdiction M A/B MAC
**Portions of the jurisdiction served since 1967 under predecessor contracts
*Calendar year ended December 31, 2021
Jurisdiction M Home Health & Hospice
**Portions of the jurisdiction served since 1967 under predecessor contracts
*Calendar year ended December 31, 2021
Jurisdiction J A/B MAC
Competitive Bidding Implementation Contractor
Railroad Retirement Board SMAC
*Including predecessor contracts
Pricing, Data Analysis & Coding
National Supplier Clearinghouse MAC